VSLA-1020 : Agreement times are cloned
VSLA-1019 : VertygoSA field displayed only after editing agreement time condition
VSLA-1010 : Regression Red Color remains on issues after original sla time has been extended
To check known issues (or if you want to file one), view this app's issue tracker.
To learn more about the app, you should:
This is a supported app, so you may contact the vendor (or support contact) for help:
Atlassian has acquired VertygoSLA from Valiantys. VertygoSLA is now part of Jira Service Desk. For more details, visit this page for more details.
YOUR SLA's COMPLIANCY STATUS AT A GLANCE IN Jira
VertygoSLA gives organizations the opportunity to support their Service Level Agreements (SLA) based on acknowledgment time or resolution time commitments.
VertygoSLA, using Jira for customer support, Help Desk, Service Desk, incident or problem management (in ITIL context) or any high valuable business process takes your issue management a step further.
You can define and follow in Jira agreements you've made with your clients. You will be able to store rules like " Each major incident in my projects must be assigned in less than 1 hour and resolved in less than 4 hours".
Moreover, VertygoSLA displays, for each issue, the remaining and the consumed time
VertygoSLA is now internationalized in English, French, German and Protuguese (Brazilian).
Before performing the upgrade, please make a full backup of your Jira and test the upgrade in a staging environment first.
Jira 6 compatibility
Replaces 7.0.3.0 due to a bug upgrading criterions to JQL
The relase note is available here.
This version provides webservices, one of the most voted features!
Are you new to VertygoSLA? Try out our new Wizard, available in the top right corner of the Configuration menu!
This 6.3.3.2 version of VertygoSLA fixes a major bugfix about calendars configuration :
Give it a try now!
This 6.3.3.1 version of VertygoSLA fixes some bugs :
and brings Jira 5.1 compatibility : https://jira.valiantys.com/browse/VSLA-676
Give it a try now!
Atlassian Marketplace integration
Atlassian Marketplace integration